ICBA, others share recommendations on curbing illegal robocalls 

ICBA and other groups sent the Federal Communications Commission recommendations to improve STIR/SHAKEN, a call authentication framework for the telecommunications industry designed to curb illegal "spoofing" of the phone numbers shown by caller ID.  

Details: In a letter to the FCC, ICBA and the other groups said spoofed calls remain a major driver of consumer fraud despite years of implementation, with losses exceeding $12.5 billion in 2024 and robocall volumes reaching nearly 5 billion in April 2025. 

Recommendations: To uphold the policy goals of the TRACED Act and curb illegal robocall traffic, ICBA called on the FCC to: 

• Set a firm deadline for transitioning telecommunications providers from legacy time-division multiplexing networks to internet protocol-based networks, because STIR/SHAKEN only works over IP.  

• Enhance enforcement against improper attestations by telephone companies, including penalties and stricter entry requirements for the Robocall Mitigation Database.  

• Develop clearer guidance to ensure providers exercise due diligence before allowing traffic on their networks.  

ICBA Resource: ICBA offers community bankers an online course on The Telephone Consumer Protection Act, which was enacted to protect consumers from unwanted calls.